18 4.3 | Phone Etiquette
If applicable, when you answer a telephone call, answer by stating the program name followed by your name (e.g. “HANDS in Autism®, this is ______”). Always be polite and professional, even if the caller is upset or angry.
If applicable, when you answer a telephone call, answer by stating the program name followed by your name (e.g. “HANDS in Autism®, this is ______”). Always be polite and professional, even if the caller is upset or angry.