ID Clinic SOP – Introduction and Directory
What is the Instructional Design (ID) Clinic and What do They Do?
The Instructional Design (ID) Clinic comprises a team of seasoned Instructional Designers (ID) possessing expertise in Canvas and Learning/Teaching Strategies. Our dedicated team was established with the primary objective of assisting faculty in enhancing their online courses, cultivating innovative teaching strategies, and facilitating course design and development. Consultations with an ID can be scheduled through our official website. Our consultations are exclusively conducted in a virtual environment, offering faculty the flexibility to choose from 30-, 45-, and 60-minute time slots. For the latest and most accurate information regarding our typical operational hours (subject to change), please refer to our website. Please note that we observe closures on most university holidays, including instances where the holiday coincides with a long weekend.
In the collaborative process of assisting faculty with their courses, the Instructional Design (ID) Clinic primarily serves as a guide, facilitating clients in mastering tasks independently. However, in instances involving Program of Scale (ProS) courses, the ID Clinic extends a specialized “white glove service.” Clients engaged in ProS courses are accorded the highest priority, and our team is dedicated to executing tasks on their behalf. It is advisable to inquire about the nature of the course during interactions with clients and record such information in the ServiceNow ticket, following the prescribed steps for escalation (written in detail below). This approach ensures a seamless and efficient workflow, aligning with the service standards upheld by the ID Clinic.
Typical Operational Hours (check the website for the most up-to-date):
- Monday – Friday 9am-8pm Eastern Time
- Saturday & Sunday Noon-8pm Eastern Time
Contact Information:
- Website: https://teachingonline.iu.edu/support/instructional-design/id-clinic.html
- Email: idclinic@iu.edu
- We do not have a direct phone number
Important Contacts:
- Manager: Renee Petrina; rpetrina@iu.edu
- Principal Instructional Designer: Kimmaree Murday; kmurday@iu.edu