6 Services, systems, and support
Exceptional IT for faculty, staff, and students
With an operating budget of $3.7 billion and about 130,000 students, faculty, and staff around the state, Indiana University is comparable to a major corporation. And like any big company, IU relies on IT systems to be successful.
UITS manages IU’s enterprise resource-planning systems in support of human resources, payroll, finance, student information, student advising, research administration, learning management, parking, CrimsonCard IDs, and other academic and administrative systems.
Many of these tools were created in-house by our software developers, and are now commercialized for other higher education institutions, generating income streams for IU. Examples of these entrepreneurial tools include Kumo cloud storage management, IUanyWare software licensing, One.IU service discovery, and Box migration custom scripts.
How we support all this phenomenal IT
With this abundance of technology and software, people will need support for their questions and issues.
Our award-winning UITS Support Centers and Contact Centers offer efficient, 24/7 help via an artificial intelligence chatbot as well as customer-focused UITS staff available by email, phone, and walk-up services for faculty, staff, and students on all campuses. Meanwhile, our award-winning Knowledge Base (KB) offers an online, searchable repository of thousands of answers to common questions about computing at IU.
Our Executive and Internal Technology Support group provides white-glove IT support for IU executives, including the president’s and vice presidents’ offices and the Board of Trustees.
Did you know UITS supports these enterprise-wide systems?
- One.IU
- Microsoft 365
- Kuali Financial Systems
- iGPS (course planning tool)
- AdRx (advising records)
- PeopleSoft Student Information Systems
Unified constituent relationship management (CRM) for IU
The IU CRM is a cloud-based system of engagement that provides a 360-degree view of contacts and constituents, allowing for more effective relationship management and interaction tracking.
IU CRM also helps staff and departments collaborate internally and externally, gather insights from social media, track important metrics, and communicate via email, phone, social media, and other channels. The IU CRM platform is comprised of two components: Salesforce CRM and Marketing Cloud.