Common Library Card Problems

After scanning a student ID into record it gives an error.

• Student ID has not been activated as library card
  • Card number in record starts with an NB
  • Student has received a new ID card (Crimson Card) – previous ID is included in record as still active

• Library card is barred
  • Check status of user
  • Within user record
    • click on summary folder
      • Status is will say Barred
    • Click on extended information folder will provide reason the individual is barred

• Student ID Library card number does not have the correct number of digits.
  • A library card number should be 14 digits
  • Once in a while for some reason when printing the Student ID library card barcode number a number is dropped.
  • All Student ID Library card numbers should start with a 2.
  • In these cases the student will need to be issued a new student ID by UITS
    • Student should go to UITS Helpdesk
    • The Access Services Supervisor will contact UITS to alert to the individual problem. Be sure to provide them with: their name, their student ID number, and inform them that the ID did not have the correct number of digits

• Student has multiple card numbers and the one being used is inactive.
  • Bloomington card services enters a library card number (this is done automatically a student does not have to ask for an ID) that is not the same as the Kokomo student number.
    • Primary card number can not be changed but can make the Kokomo card number active, making both numbers active.
    • NEVER try to change a primary card number.

Workflows directions to activate an Inactive ID

• Click on Modify User
• Search for User
• Open User ID Manager tool
• Highlight – click on Inactive ID that you want to make active. Using the left arrow move ID number to Active ID list.
• Click OK button at bottom of frame
• Click Modify User button at bottom of frame
• Check to make sure that ID has been activated.