2. Professionalism

As a representative of the IU Kokomo Library, you are expected to convey professionalism while on duty. This includes, but is not limited to:

• Being punctual
• Working your scheduled hours
• Communicating effectively with your supervisor, co-workers, and all Library users
• Checking Canvas and IU email at least twice during each scheduled shift
• Upholding confidentiality
• Putting work priorities ahead of personal interests
• Demonstrating a high level of dedication toward doing a good job

It is particularly important to maintain professionalism in difficult or challenging customer service situations.