Recording User Feedback and Users Waiting

Users will often come up to the desk or pull you aside when you’re working on the floor to provide feedback, whether it’s a comment, complaint, or suggestion. Record these on the Library User Feedback Form in LibInsight.

If you have a situation in which multiple users need assistance (whether in person or on the phone) at one time and are therefore waiting for service, select Users Waiting and Submit after you have recorded their questions as usual on the Library Service Desk Questions form.

Also use this form to keep track of how many noise complaints you receive (Noise from user) and how many times you have to either hand out a “quiet” card or ask a user to keep their voice down (Noise from staff.)

*Use the same log-in credentials that you use for Library Service Desk Questions Data and Headcounts.