At the Desk:

• Logins: LibInsight, LibChat, Tipasa, SRCS, iuklib email
• Answer and record patron questions/feedback
• Maintain in-person and virtual RHD services (if trained)
• Troubleshoot and report problems to appropriate person
• Supervise and backup SA on circulation duties
• Process ILL requests (if trained)
• Print forms as needed
• InfoExpress: See When Access Services Supervisor is absent document for password and instructions with screenshots.

On the Floor:

• Spot check shelf reading
• Check flags: record in LibInsight
• Fill paper
• Headcount
• Shelve government documents (if SA is not trained)

The SA will alternate every hour on the floor/desk and perform all normal circulation responsibilities.

When the SA and student supervisor are both at the desk, the student supervisor will perform a few floor duties, as listed above.