FERPA:

All Student Assistants must complete the IU FERPA Tutorial for Staff available on one.iu.edu. This tutorial will provide basic knowledge of the regulations, policies, and procedures surrounding student records. In the context of working at the library’s circulation desk, please remember that student library account information, including bills, items checked out, or other library usage, is protected by FERPA and must not be disclosed.

Circulation Records:

Circulation records are confidential. Information located within WorkFlows is only be given to the user, whose name is on the account. To ensure this confidentiality, the user must present a CrimsonCard. Student Assistants should check the photo on the card to visually match the person to the card. If a law enforcement officer requests any user information, do not provide the information; contact your supervisor immediately. Any improper use or distribution of confidential information is justification for immediate dismissal.

The Research Help Desk computer may be used to demonstrate or display resources.