Troubleshooting: Course-Related, Technical, Payment, and Enrollment Issues

COURSE-RELATED QUESTIONS

If you have questions about a course or its requirements, contact the course instructor or elearn@iu.edu.

TECHNICAL ISSUES

For help with technical issues involving the IU Expand service, contact your campus Support Center.

PAYMENT ISSUES & REFUNDS

IU Expand reserves the right to modify all courses, when necessary. If, for any reason, you are unhappy with a course or experience enrollment issues, please notify us by emailing elearn@iu.edu.

To request a refund of course fees, please complete the web form available at http://go.iu.edu/expandrefund

Refund decisions are subject to final determination from the course’s host department. Please allow 5 business days for a decision to be made and the appropriate action to be taken.

Courses that reflect registrant completion are generally nonrefundable. The catalog owner may charge an administrative fee, as published on the course page, to process a refund. This fee is taken from the total refund amount.

Contact iuexpand@iu.edu if you have not received a response to your refund request within the allotted time frame of 5 full business days or with any questions or concerns regarding the refund process.

Enrollment issues

Student Can’t Enroll in a Course or Program

If you experience difficulty enrolling in an IU Expand course, contact iuexpand@iu.edu.

Student Wants to be Drop a Course

If you wish to drop a course, log in to your IU Expand account with your IU credentials or Guest Account credentials. Click on your name in the upper right corner to navigate to your Student Dashboard. Find the course you wish to drop in the In Progress section of your student dashboard. Click on the gear icon to the right of the course you wish to drop and select Drop Course.

 

 

License

IU Expand Learners Guide Copyright © by IU Expand. All Rights Reserved.

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