42 Student Complaint Resolution Policy

All student complaints regarding activities or decisions made in one of the Radiologic and Imaging Sciences Programs (RISP) will be handled in the following manner:

• The student will submit the complaint in writing with appropriate documentation.  A complaint may be filed at any time.
• If the complaint regards a RISP policy, decision or, a RISP faculty member, the written complaint should be submitted to the RISP director.

The complaint review procedure is as follows:

• The complaint will be reviewed by the RISP director who has the following options:
  • • Work out a reasonable solution with the student complainant
    • Appoint a committee of non-involved individuals within 5 business days, excluding holidays, of the receipt of the complaint. The composition will include representation from the RISP faculty (one of which will be appointed as chairman) and may include an HPP faculty member not in RISP. Other appropriate persons may be added, as needed, to address the specific situation.
  • • • If the complaint regards the RISP director or an HPP policy, it should be submitted to the Director of the Health Professions Programs. These complaints will be reviewed according to HPP policy.
      • If the complaint involves incidents classified as Workplace Harassment and Violence, please see the corresponding policy in section one of this handbook for more information.
      • For complaints related to alleged Radiologic and Imaging Sciences Programs non-compliance with the Standards of the Joint Review Committee on Education in Radiology Technology or the Essentials of the Joint Review Committee on Educational Programs in Nuclear Medicine Technology, students are encouraged to first exhaust all program, school, and University polices to resolve the complaint. If this process does not result in satisfactory resolution of the complaint, the student is encouraged to contact the appropriate Joint Review Committee directly.
        • The JRCERT mailing address is: Joint Review Committee on Education in Radiologic Technology, 20 N. Wacker Drive, Suite 2850, Chicago, IL 60606-3182. The process for filing an allegation on the JRCNMT website at : http://www.jrcnmt.org/ .
        • The JRCNMT mailing address is: Joint Review Committee on Educational Programs in Nuclear Medicine Technology, 2000 W. Danforth Road., Suite 130 #203, Edmond, OK 73003.