Enterprise Systems provides a variety of services to support Indiana University, from access management to Verify.IU and everything in between. Find out more at About Enterprise Systems.
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INTRODUCTION
Enterprise Systems (ES) is responsible for creating, maintaining, and supporting university-wide software solutions and their underlying infrastructure in support of Indiana University’s academic and administrative functions. Our group of over 200 talented staff support over 400 applications and integrations that include IU- and vendor-developed software.
ES is composed of four groups:
- Constituent Relationship Management (CRM) — Responsible for the design, architecture, implementation, and ongoing support of the technology that powers the enterprise constituent relationship management platform. The enterprise IU CRM platform provides a holistic view of all internal and external university constituents, including both people and organizations, while managing multifaceted university relationships and constituent interactions. This includes robust integrated capabilities of engagement, interaction management, and communications to improve the constituent experience as well as operational success.
- Enterprise Experience (EE) — Responsible for apps, web spaces, and tools that help shape the user experience of students, faculty, and staff when they interact with Indiana University’s digital campus. Enterprise Experience’s goals are to reduce redundancy, improve usability, and deliver services rooted in best industry practices.
- Enterprise Solutions (ESOL) — Responsible for building, maintaining, and supporting infrastructure and software to meet the needs of the teaching and research missions of Indiana University. The software includes Financials, Human Resources, Identity Management, and Research Administration Systems. The infrastructure and platform enable the efficient delivery of services while maintaining best practices surrounding security, monitoring, configuration, and deployment.
- Enterprise Student & HR Systems (ESHRS) — Responsible for the technology that manages information about students, staff, and faculty across all of IU. The related systems and integrations span a large set of functionalities including enrollment, financial aid, bursar billing, admissions, student advising and success, learning management, talent acquisition, payroll, tax, and benefits.